1. Scope of Policy

This Refund Policy applies to all services provided by Nowgray IT Services Pvt Ltd, including software development, API integration, digital marketing and all services mentioned on our website.

2. Eligibility for Refunds

• Service Non-Delivery: You may be eligible for a full or partial refund if a service has not been delivered as per the agreed timeline.
• Unsatisfactory Service: If the service delivered does not meet the agreed specifications or quality, you may request a refund within a specified period.

3. Refund Process

• Request Submission: To initiate a refund, contact us at info@nowgray.com with your service details and the reason for the refund request.
• Evaluation: Our team will review your request and may require additional information.
• Approval and Processing: If approved, the refund will be processed within 14 business days.

4. Non-Refundable Services

Certain services, such as those involving significant customization or third-party costs, may not be eligible for refunds.

5. Changes to Policy

Nowgray IT Services Pvt Ltd reserves the right to modify this Refund Policy at any time. Changes will be posted on this page.

6. Contact Information

For any questions or concerns about our Refund Policy, please contact us:

• Email: info@nowgray.com
• Phone: +91 888 136 1111