Support

Help, when you need it.

Whether you're using a product or running a custom build we delivered — our team is reachable, responsive, and accountable.

Email support

support@nowgray.com — best for non-urgent issues with full context. Response within one business day.

Call us during support hours for urgent issues — especially anything blocking operations or billing.

For existing customers — a direct channel to the engineering team. We share the contact on onboarding.

What you can expect

Mon–Fri 10 AM – 1 AM IST. Sat–Sun 10 AM – 5 PM IST. Late-night Indian and US-East overlap is built in.

Replies come from engineers, not bots. We tell you what we know, what we don't, and when you'll get a fix.

If we built it, we'll fix it. If it's broken because of us, we'll say so and make it right.