Privacy Policy

Nowgray IT Services Pvt. Ltd. ("Nowgray", "we", "us") respects your privacy. This policy explains what information we collect when you use our website and products, how we use it, and the choices you have.

1. What we collect

We collect information you provide directly to us and information we collect automatically:

• Account & contact data: name, email, phone, company — given when you contact us, book a demo, or create an account.
• Product data: data you and your team enter into our products (e.g. CA OMS, InvoiceHub) belongs to you and is processed on your behalf.
• Usage data: log files, IP, browser type, pages visited, referrer — collected to keep our services secure and improve them.
• Cookies: essential cookies for authentication and a small set of analytics cookies. You can disable non-essential cookies in your browser.

2. How we use it

• To deliver and improve our website, products, and services.
• To respond to your enquiries, send invoices, and provide customer support.
• To send service updates (you can opt out of marketing emails at any time).
• To detect, prevent, and address fraud, abuse, and technical issues.
• To comply with legal obligations.

3. Where your data lives

Customer data is stored in cloud infrastructure operated by reputable providers (AWS, Azure). Indian customer data is hosted in Indian regions by default. For self-hosted deployments, your data stays on your infrastructure.

4. Sharing

We do not sell your personal information. We share data only with: (a) service providers who help us operate (hosting, email, analytics) under contract; (b) authorities if required by law; (c) parties involved in a corporate transaction (with notice). We never sell data to third parties for marketing.

5. Your rights

You can ask us to:

• Access the personal data we hold about you.
• Correct or update inaccurate data.
• Delete your data (subject to legal or contractual retention obligations).
• Export your data in a portable format.
• Object to or restrict certain processing.

Email info@nowgray.com to exercise any of these.

6. Retention

We retain personal data only as long as needed for the purposes above and to meet legal and contractual obligations. Product data is retained per the terms of your subscription or service agreement.

7. Security

We use industry-standard safeguards — encryption in transit and at rest, role-based access, regular backups, and audit logs. No system is perfectly secure; we are continuously improving.

8. Children

Our services are not directed to children under 18 and we do not knowingly collect their data.

9. Changes to this policy

We may update this policy. Material changes will be communicated via email or a prominent notice on this page.