Cookie Policy

Nowgray IT Services Pvt. Ltd. ("Nowgray", "we", "us") uses cookies and similar technologies on nowgray.com and our products. This policy explains what cookies are, which ones we use, and how you can control them.

1. What are cookies?

Cookies are small text files that a website stores on your browser or device when you visit. They are widely used to make websites work, remember your preferences, and provide information to website owners. Cookies cannot run programs or deliver viruses; they are simply data files.

Similar technologies include local storage, session storage, and pixel tags — we refer to all of these collectively as "cookies" in this policy.

2. Categories of cookies we use

Essential cookies

These are strictly necessary for the website and our products to function. They enable core features like navigation, form submission, user authentication, and session management. You cannot opt out of essential cookies without breaking the service.

Analytics cookies

We use Google Analytics 4 (GA4)to understand how visitors interact with our website — which pages are visited, how long visitors stay, and where they come from. This data is aggregated and anonymised; it does not identify you individually. GA4 data is processed on Google's servers and governed by Google's privacy policy.

Functional cookies

These cookies remember choices you make (such as your language preference or whether a demo modal has been shown) to provide a more personalised experience. Disabling them may reduce convenience but will not prevent you from using the site.

Third-party cookies

Certain features embed third-party services that may set their own cookies:

• Calendly — used for scheduling demos via the "Schedule demo" button. Calendly's own cookie policy governs data collected through their widget.
• Google Maps — embedded on our Contact and About pages. Google may set cookies when the map loads.
• YouTube — if we embed videos on any page, YouTube (Google) may set cookies related to video playback preferences.

We do not control third-party cookies. Please refer to each provider's privacy policy for full details.

3. Cookies we set

This list is updated periodically. Cookie names and durations may change as we update our services.

4. How to control cookies

You have several options to control or limit how cookies are used:

• Browser settings: All modern browsers allow you to view, delete, and block cookies. Visit your browser's help documentation for instructions — for example, Chrome, Firefox, or Safari.
• Google Analytics opt-out: You can prevent GA4 data collection by installing the Google Analytics Opt-out Browser Add-on.
• Do Not Track: Some browsers send a Do Not Track (DNT) signal. Our website respects DNT where technically feasible, but note that not all third-party services honour this signal.

Blocking all cookies will affect your experience — essential cookies are required for forms, authentication, and other core features to work correctly.

5. Cookies in our products

Nowgray's products (CA OMS, DomiCRM, InvoiceHub, SalesCore CRM, Hospital Management) use session and authentication cookies to maintain your logged-in state and remember application settings. These are essential for the products to function. Product-specific cookie details are covered in each product's terms of service or data processing agreement.

6. Changes to this policy

We may update this Cookie Policy as our services change or as legal requirements evolve. The "Last updated" date at the top of this page reflects when it was last revised. We recommend checking this page periodically.

7. Contact us

If you have questions about how we use cookies, email us at info@nowgray.com or write to us at 708, Manas Enclave, Indira Nagar, Ground Floor, Lucknow, Uttar Pradesh 226016, India.