®Run the whole store from one screen.
DomiCRM is an offline-ready retail operating system — POS billing, multi-store inventory, and WhatsApp-native customer loyalty in a single app. Built for Indian retail, running in 120+ stores.
Perfect for
- Single-store and multi-store retailers
- Supermarkets, grocery, and kirana chains
- Apparel, footwear, and lifestyle stores
- Any counter that bills, tracks stock, and runs loyalty
Trusted by 120+ retail stores across India
Retail runs on three tools that don't talk to each other.
Billing on one machine, stock in a separate register or spreadsheet, and loyalty — if it exists — in a notebook. The gaps between them are where margin quietly leaks.
Billing slows at the counter
A queue builds while staff hunt for prices or a barcode won't scan. Slow checkout costs sales at exactly the wrong moment.
Stock is never quite right
Recorded stock and shelf stock drift apart, so purchase decisions get made on gut feel and fast-movers run out.
Customers come once and vanish
No record of who bought what, so there's no way to bring them back — and repeat customers are where retail margin actually lives.
DomiCRM puts billing, inventory, and loyalty on the same live data. Every sale updates stock, every customer is remembered, and WhatsApp campaigns bring them back — even when the internet drops.
Because retail software should work at the speed of the counter.
Most retail tools are built for the back office and bolted onto the counter as an afterthought. In a real store, the counter is where everything happens — and it can't wait for a page to load or the internet to come back.
We built DomiCRM offline-first: billing never stops, and it syncs the moment connectivity returns. Around that we put the two things that actually move retail margin — inventory that stays accurate because every sale updates it, and loyalty that runs on WhatsApp, the channel Indian shoppers already live on.
It comes from the same custom retail and operations systems we build for clients, so when a chain needs its own pricing rules, multi-branch structure, or integrations, extending it is straightforward rather than a rebuild.
Built around how the work actually happens.
Offline-first POS billing
Fast barcode billing that keeps working when the internet doesn't, then syncs automatically. Multiple counters, one price list.
Multi-store inventory
Real-time stock across every branch, with batch and expiry tracking, low-stock alerts, and purchase management.
WhatsApp-native loyalty
Points, offers, and win-back campaigns that reach customers on WhatsApp — where they actually read them.
Marketing automation
Automated campaigns and reminders triggered by what customers buy, so promotions run themselves.
Real-time analytics
Live sales, margin, top products, and store-by-store performance — on the owner's phone, not a monthly export.
Built for Indian retail
Offline resilience, GST billing, and a UI staff learn in a shift. Runs on the hardware you already have.
One system, from the counter to the customer.
Bill in seconds, online or off
Scan, bill, and print without waiting on the network. When connectivity returns, everything syncs — so the counter never stops and the numbers always reconcile.
- Barcode and quick-search billing
- Works fully offline, syncs automatically
- Multiple counters on one price list
Inventory that stays accurate on its own
Every sale updates stock in real time across branches, so purchase decisions are based on real numbers — not a register someone updates at night.
- Multi-store, real-time stock
- Batch and expiry tracking
- Low-stock and reorder alerts
Turn one-time buyers into regulars
DomiCRM remembers every customer and runs loyalty and win-back campaigns over WhatsApp automatically — the channel Indian shoppers actually open.
- Points and tiered offers
- WhatsApp campaigns and reminders
- Automated win-back journeys
Real outcomes, not just features.
- Checkout stays fast even when the internet drops — no lost sales at the counter
- Stock decisions run on real numbers, so fast-movers stop going out of stock
- Repeat customers come back through WhatsApp loyalty, not luck
- Owners see live sales and margin across every store from their phone
- Staff are productive in a single shift — the UI is built for the counter
What retailers say.
“DomiCRM transformed how we run the store. Billing is fast, inventory is right, and our loyalty WhatsApp campaigns actually bring customers back. Wish we'd switched two years ago.”
Simple, predictable pricing.
Plans scale from a single counter to a multi-branch chain. Tell us your setup and we'll recommend the right one.
Starter
For a single store getting organised.
- Offline POS billing
- Inventory & stock alerts
- Basic loyalty
- GST invoicing
Growth
PopularFor growing and multi-store retailers.
- Everything in Starter
- Multi-store inventory sync
- WhatsApp loyalty & campaigns
- Real-time analytics
Enterprise
For chains with custom needs.
- Everything in Growth
- Custom pricing & branch rules
- Integrations & APIs
- Priority support
No invented numbers here — pricing is tailored to store count and modules. See the pricing page for details.
Things people ask.
- Yes. Billing and core POS run fully offline and sync automatically when connectivity returns, so the counter never stops during an outage.
- Yes. Inventory, pricing, and reporting work across branches, with a consolidated view for the owner and per-store control.
- DomiCRM records purchases against each customer and runs points, offers, and win-back campaigns over WhatsApp — the channel Indian shoppers read most reliably.
- Yes. DomiCRM produces GST-compliant invoices and the reports your accountant needs.
- Yes. We build DomiCRM, so custom pricing rules, branch structures, and integrations are straightforward. Book a demo and we'll scope it.
Does DomiCRM work without internet?
Can it handle multiple stores?
How does the WhatsApp loyalty work?
Is billing GST-compliant?
Can you customise it for our chain?
See DomiCRM in action.
30-minute demo tailored to your business. No slideware, just the product.